Terms & Conditions

Last Updated: September 5, 2026

These Terms of Service (“Terms“) govern your access to and use of products and services provided by Ivy Cyber LLC (“Ivy Cyber”, “we”, “our”, “us”), including ivycyber.com, the Ivy Cyber shop and checkout, cryptopay.ivycyber.com, commercial PrivacySafe services, the Learning Commons, software and digital products, consulting and professional services, and hardware products.

Our Privacy Policy and Community Guidelines are incorporated into these Terms where applicable. Product pages, statements of work, enterprise agreements, software licenses, warranty documents, and other written agreements may contain additional terms. If a specific written agreement conflicts with these general Terms, the more specific agreement controls for that subject.

TLDR: Privacy is our goal

We build software, products, and services that are designed to collect as little information as feasible for the context in which they are used.

For example, you can download and install our PrivacySafe applications without giving us your name, email address, phone number, or other account information. If you want to reduce network-level exposure, you can use a trustworthy VPN or an anonymity network such as Tor or I2P. We can help you with these methods and we operate Tor .onion services for many resources.

In general, you volunteer information only when it is needed: when buying a product, subscribing to a service, enrolling in a class, requesting consulting, opening a support request, shipping hardware, or otherwise asking us to provide something that requires identifying or transactional information. When information is required, we aim to provide multiple options so that you can make an informed choice. That includes multiple payment options such as cryptocurrency, as well as addon services such as shipping with tamper-evident packaging.

Our PrivacySafe projects are 100% Free/Libre and Open Source Software (FLOSS) and can be self-hosted, so you can deploy on your infrastructure. If you choose to host with us, additional service-specific terms may apply. Depending on the service and arrangement, we host or support services in Canada, the United States, and Iceland (EEA), and we can discuss which jurisdiction may make the most sense for your privacy and operational needs.

Privacy is central to how we design our technology and run our organizations. Our founder is a privacy and cybersecurity expert, and we have built our work and professional reputations around privacy-by-design principles. If you have questions about our privacy practices, contact privacy@ivycyber.com.

For the complete legal description of what we collect, why we collect it, how we use and share it, how long we retain it, and the privacy rights that may apply to you, see our Privacy Policy.

1. Acceptance and Eligibility

By purchasing, accessing, or using an Ivy Cyber product or service, you agree to these Terms. If you are using a product or service on behalf of an organization, you represent that you have authority to bind that organization.

You must be legally capable of entering into the applicable transaction. Some products, classes, services, or community spaces may have additional age requirements stated at registration or on the product page.

2. Accounts and Security

You are responsible for the accuracy of information you provide, for protecting account credentials and cryptographic keys, and for activity performed through your account. Notify us promptly if you suspect unauthorized account access.

PrivacySafe is designed so that users control important encryption keys. If a key or recovery secret is lost, Ivy Cyber may be unable to restore encrypted content. You are responsible for keeping your keys and recovery information secure.

3. Products and Services

Ivy Cyber sells and supports a mix of software services, software products, digital educational products, consulting and professional services, and hardware. Features, specifications, support levels, hosting regions, storage allocations, and delivery schedules may differ by product and are controlled by the applicable product page, order, statement of work, or written agreement.

Commercial PrivacySafe offerings may include Gold identities at @privacysafe.me, Platinum identities at @privacysafe.gg, and enterprise deployments using an approved customer domain. Free Silver identities at @privacysafe.xyz may be offered separately. Current pricing, capacity, and included services are those displayed at the time of purchase or stated in a written agreement.

4. Community Guidelines and Learning Commons

Participants in Ivy Cyber classes, workshops, events, discussion spaces, and Learning Commons activities must follow our Community Guidelines. The same baseline 8 Simple Rules are used for PrivacySafe Social and Ivy Cyber learning communities, with service-specific rules allowed where a particular environment needs stricter requirements.

Educational services are provided for educational and informational purposes. They are not legal, financial, medical, or individualized operational advice. Students and participants remain responsible for how they use course material and security techniques.

5. User Content

“User Content” means material you submit through a service, course, support channel, forum, or other interactive feature. You retain the copyright and other rights you have in your User Content. You grant Ivy Cyber the limited permissions reasonably necessary to host, process, display, transmit, back up, evaluate, or otherwise use User Content to provide the service you requested.

You are responsible for having the rights and permissions needed to submit User Content. You may not submit content that unlawfully infringes copyright, violates a trademark, misappropriates a trade secret, breaches confidentiality, violates another person’s privacy, or is otherwise unlawful.

6. Copyright, Software Licensing, Patents, Trademarks, and Trade Secrets

Ivy Cyber is dedicated to ethical Free/Libre and Open Source Software (FLOSS). Software distributed by Ivy Cyber may be licensed under the GNU General Public License, GNU Affero General Public License, or another free software license. Each software package is governed by the license distributed with that software, and nothing in these Terms reduces rights granted by an applicable free software license.

Website text, documentation, training material, graphics, or other content may be subject to separate copyright licenses. Unless a page or repository says otherwise, you should not assume that all material has the same license.

PrivacySafe® and 3NWeb® are registered trademarks. PrivacySafe Foundation™ and Ivy Cyber™ are pending trademarks. Software licenses do not grant trademark rights. Patent, trademark, trade-secret, confidentiality, and proprietary technical or business information rights are separate from copyright and software-license rights.

7. Payments

Ivy Cyber accepts the payment methods displayed at checkout. Conventional payment methods may include card payments, ACH/direct debit, PayPal, and Venmo. Payment credentials are handled by the selected payment provider and financial networks under their own terms and privacy notices.

Prices, taxes, currency conversion, bank fees, and payment-provider fees may vary by location and payment method. Unless otherwise stated, you are responsible for taxes, duties, customs charges, bank charges, and similar costs associated with your transaction.

Ivy Cyber may also accept in-person payment methods at conferences or events. The payment provider used at an in-person point of sale will be disclosed at the point of transaction rather than maintained as a permanent list in these online Terms.

8. Subscriptions and Renewals

Paid subscriptions renew for the same term at the price in effect at renewal unless canceled before the renewal date or a specific order says otherwise. You may cancel using available account controls or by contacting support.

If a recurring payment fails, we may notify you, retry the payment, provide a grace period, suspend service, or require the account to be brought current before service resumes. Price changes apply at a future renewal unless otherwise required by law or agreed in writing.

Except where required by law or stated in a specific offer, fees for a subscription term are nonrefundable once the term begins. If Ivy Cyber terminates a prepaid subscription without cause attributable to the customer, we may refund prepaid fees for the unused portion of the term.

9. Cryptocurrency Payments

Ivy Cyber may accept cryptocurrency through ordinary in-cart invoices that direct customers to an Ivy Cyber-controlled wallet. The assets and networks actually displayed on an invoice control. Supported options may include Bitcoin, Dogecoin, Ethereum, Litecoin, Monero, Solana, Tether on Ethereum, and USD Coin.

Ivy Cyber also operates a self-hosted privacy-oriented BTCPay Server at cryptopay.ivycyber.com. We may offer Bitcoin over the Lightning Network, Monero, Litecoin, and Dogecoin through that route. BTCPay can reduce the information shared with conventional payment processors, but we do not promise anonymity.

Bitcoin Lightning may also be arranged through Radar.chat at ivycyber@radar.cash. Other cryptocurrency payments may be arranged in writing.

Cryptocurrency transfers are generally final and irreversible. You are responsible for checking the asset, network, amount, address, invoice, memo, and other payment instructions. Ivy Cyber is not responsible for funds lost because you use the wrong address, asset, network, or incompatible transaction method.

10. Software, Digital Products, Classes, and Consulting

Software

Software is licensed, not sold, except to the extent a specific license or written agreement provides otherwise. Free/Libre and Open Source Software (FLOSS) is governed by its applicable license. Proprietary support, hosting, configuration, identity, or enterprise services may be governed by an order or service agreement separate from the underlying software license.

Digital Products and Online Classes

Digital products, asynchronous courses, downloadable materials, and online class access are generally final once accessed, downloaded, or substantially delivered. Where a refund is requested promptly before access or delivery, Ivy Cyber may consider the request in good faith, subject to applicable law and the terms displayed at purchase.

Consulting and Professional Services

Consulting, enterprise discovery, deployment, configuration, and other professional services are governed by the applicable order, proposal, or statement of work. Scheduled time, completed work, third-party costs, and custom work may be nonrefundable to the extent stated in the applicable agreement and permitted by law. Where an enterprise consultation fee is expressly stated to be credited toward an accepted deployment, that written offer controls the credit.

11. Shipping and Hardware Returns

Returns

  • Unless a product page or written warranty provides a more favorable policy, hardware returns are accepted for verified defects reported within 30 days after delivery.
  • If Ivy Cyber discontinues or cannot fulfill a product before shipment, we will provide an appropriate refund for the unfulfilled product.
  • Customers are responsible for return shipping unless Ivy Cyber agrees otherwise or applicable law requires otherwise.
  • Original shipping, setup, configuration, or service charges are nonrefundable once performed, except where required by law.

Inspection and Damage Claims

  • Inspect shipments promptly after delivery.
  • Report visible or concealed shipping damage as soon as reasonably possible and, where feasible, within 24 hours.
  • Keep the original packaging while a shipping or damage claim is pending.
  • We may request photographs, serial numbers, packaging images, or other reasonable documentation.

Non-returnable Items

Opened, used, customized, configured, hygienic, consumable, or low-value accessory items may be non-returnable when identified as such on the product page or where returning the item would make resale unsafe or impractical. This may include screen protectors, privacy filters, cases, webcam covers, stickers, small replacement hardware, and similar accessories. Nothing in this section limits non-waivable consumer rights.

12. Hardware Warranty

Unless a product page or written warranty provides different coverage, new Ivy Cyber hardware carries a one-year limited warranty against defects in materials and workmanship; refurbished hardware carries a 90-day limited warranty; and accessories carry a 30-day defect warranty. Applicable written warranty terms control if they differ from this summary.

Warranty coverage does not ordinarily include normal wear, cosmetic damage, misuse, accidents, liquid damage, unauthorized repair, unsupported hardware modification, operation outside specified environmental conditions, or failure caused by third-party components, except where applicable law provides otherwise.

To request warranty service, contact support@ivycyber.com with proof of purchase, a description of the problem, and reasonable supporting information. This Limited Warranty gives you specific legal rights, and you may have additional rights that vary by jurisdiction. Nothing in these Terms excludes warranty rights that cannot lawfully be excluded, including rights that may apply under the Magnuson-Moss Warranty Act or state law.

13. Third-Party Services

Ivy Cyber products and services may interoperate with independent websites, payment services, communications networks, operating systems, repositories, shipping carriers, or other third-party services. Their own terms, privacy notices, licenses, and policies apply. A link or interoperability relationship does not by itself mean that Ivy Cyber endorses or controls the third party.

14. PrivacySafe Foundation

PrivacySafe Foundation, Inc. is a separate 501(c)(3) nonprofit public charity. Donations, Foundation memberships, and Foundation-operated public-interest services are governed by the Foundation’s Privacy Policy and Terms of Use. A purchase from Ivy Cyber is not a charitable donation.

Ivy Cyber may provide contracted hosting, infrastructure administration, technical support, ecommerce assistance, security operations, and security support for Foundation-controlled cryptocurrency wallets. The Foundation controls its charitable programs and funds.

15. Suspension and Termination

You may stop using a service or cancel an eligible subscription as described above. Ivy Cyber may suspend or terminate access when reasonably necessary because of nonpayment, fraud, abuse, a security threat, violation of these Terms or the Community Guidelines, legal requirements, sanctions or export restrictions, or material risk to other users or systems.

Provisions that by their nature should survive termination, including payment obligations, software-license terms, ownership provisions, warranty limitations, indemnification, liability limitations, and dispute provisions, remain effective after termination.

16. Export, Sanctions, and Legal Compliance

You may not use Ivy Cyber products or services in violation of applicable export-control, sanctions, anti-money-laundering, fraud, or other laws. We may decline or suspend a transaction when reasonably necessary to comply with law, respond to a valid legal order, protect users or infrastructure, or prevent fraud or abuse.

17. Warranty Disclaimer

EXCEPT FOR AN EXPRESS WRITTEN HARDWARE WARRANTY OR OTHER WARRANTY THAT CANNOT LAWFULLY BE DISCLAIMED, IVY CYBER PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, IVY CYBER DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT GUARANTEE THAT A SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR EVERY PURPOSE.

This section does not reduce rights granted by an applicable Free/Libre and Open Source Software (FLOSS) license or non-waivable consumer law.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Ivy Cyber and its personnel from third-party claims, damages, liabilities, and reasonable costs arising from your unlawful conduct, your User Content, your material violation of these Terms, or your infringement or misappropriation of another person’s copyright, trademark, patent, trade secret, confidentiality rights, or other legally protected rights.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IVY CYBER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM USE OF OR INABILITY TO USE A PRODUCT OR SERVICE. NOTHING IN THESE TERMS LIMITS LIABILITY OR STATUTORY RIGHTS THAT CANNOT LAWFULLY BE LIMITED.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of Connecticut, United States, without regard to conflict-of-law principles, except to the extent mandatory law in another jurisdiction applies.

Before filing a formal claim, we encourage you to contact legal@ivycyber.com so the parties can attempt to resolve the issue informally. If informal resolution is unsuccessful, either party may pursue available remedies in a court of competent jurisdiction in Connecticut, subject to any non-waivable right to proceed elsewhere. The parties may mutually agree to arbitration, but these general Terms do not require arbitration or waive class-action rights.

21. General Terms

  • Entire agreement: these Terms, the Privacy Policy, Community Guidelines, and applicable product-specific agreements constitute the agreement for the subject matter they cover.
  • Severability: if a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law.
  • Waiver: failure to enforce a provision once does not waive the right to enforce it later.
  • Electronic notices: we may provide notices through a website, account, service, or email address associated with your account.
  • Assignment: you may not assign a commercial agreement without our written consent where consent is legally permitted to be required. Ivy Cyber may assign an agreement in connection with a merger, reorganization, sale, or transfer of the relevant business, subject to applicable law.
  • Force majeure: Ivy Cyber is not responsible for delay or failure caused by events reasonably outside our control, subject to applicable consumer rights.

22. Contact Us

Ivy Cyber LLC
1204 Main St Num 1197
Branford, CT 06405-3787 USA
support@ivycyber.com
Privacy: privacy@ivycyber.com